1. Warranty Coverage

Krylan.xyz stands behind the quality of the products we offer. All products purchased through our website come with a 1-year warranty from the date of purchase. This warranty covers any manufacturing defects in materials or workmanship under normal use and conditions. If you experience any issues with your product, we will work with you to find a solution, whether it be a repair, replacement, or refund.

2. What is Covered

  • Manufacturing Defects: Products that have defects due to poor craftsmanship or faulty materials.
  • Functionality Issues: If a product fails to function as advertised or intended within the warranty period.
  • Material Issues: Discoloration, fraying, or degradation of materials that occur under normal usage.

3. What is Not Covered

  • Damages from Misuse or Accidental Damage: Damage caused by neglect, misuse, or accidents (e.g., dropping, spilling, exposure to extreme temperatures).
  • Improper Care: Damage resulting from failure to follow the proper care instructions, such as improper storage or cleaning.
  • Normal Wear and Tear: Deterioration of materials or components that occurs naturally with regular use (e.g., fading, cracking of packaging).
  • Third-Party Repairs or Modifications: Any alterations or repairs carried out by someone other than Krylan.xyz are not covered by the warranty.

4. How to Request a Warranty Claim

If you believe your product is covered under this warranty, please follow these steps:

  1. Contact Our Customer Support Team: Reach out to us at admin@krylan.xyz with a detailed description of the issue. Include your order number, proof of purchase, and photographs or videos of the product showing the defect.
  2. Review of Claim: Our team will review your claim and may ask for additional information or request the return of the product for inspection.
  3. Resolution: Upon verification of the defect, we will offer a solution, which may include a full refund, a replacement item, or a store credit. We will notify you of the resolution within 7 business days.

5. Return Shipping

If the product is deemed eligible for a warranty claim, Krylan.xyz will cover the cost of return shipping. For claims that are not eligible under the warranty (e.g., misuse or damage from accidents), you may be responsible for return shipping fees.

6. Refund Policy

  • Refunds will only be issued for items that are returned in new, unused condition and within the warranty period.
  • If a product is returned and determined to have a valid warranty claim, we will issue a refund to the original payment method. Refunds will typically be processed within 7-10 business days.

7. Limitations

To the fullest extent permitted by law, Krylan.xyz’s liability under this warranty is limited to the original purchase price of the product. We will not be liable for any incidental, consequential, or special damages arising from the use or inability to use our products.

8. Changes to the Warranty Policy

We reserve the right to modify or update this warranty policy at any time. Any changes will be effective immediately upon posting on this page. We encourage customers to review this policy periodically to stay informed of any updates.

9. Contact Us

If you have any questions or concerns regarding our warranty policy or need assistance with a warranty claim, please don’t hesitate to contact us: